top of page

Terms & Conditions

Honu Cove is an exclusive property where every guest reservation is both important and special.      We want to ensure that you have a wonderful experience with us. 

 

Check-In / Check-Out Policies

Check-In: 3:00 PM (early check-in options available)

Check-Out: 11:00 AM (late check-out options available)

Discounted Late Check-Out & Early Check-In available in advance.

 

Property and Cancellation Policies:

Guest may cancel without charge until 24 hours prior to check-In for reservations made through the hotel. Reservations made through Online Travel Agents (OTAs) may have different cancelation policies. Please contact the hotel if you would like more information.

Terms and Conditions

TERMS AND CONDITIONS
Reservation Policy
Rates/policies are subject to change and vary during high impact periods and for special requests. 

Check-in: Begins at 3:00 PM and continues until 12:00 AM unless guest notifies the hotel of a later arrival, which the hotel will be happy to accommodate.

REMOTE CHECK-IN

We offer a remote check-in for your convenience, but you can still check in at our front desk. Please contact us in advance of your arrival if you have not received instructions for how to check in remotely, if you would like to use that option. The payment method we have on file will be charged for any remaining reservation balance upon check-in unless you give us different instructions in advance. 

Check-out: 11:00 AM.
In order to provide exceptional and on-time service to all of our guests, we ask that you please observe our 11:00 AM Check-Out time. However, if you need to stay longer, Honu Cove does offer a Late Check-Out option. It is strongly suggested that guests purchase Late Check-Out in advance of their departure day for substantial savings and to ensure availability. We will do our best to accommodate you when possible. If guests have not checked out by 11:00 AM, and have not made prior arrangements with management for a Late Check-Out, a Late Check-Out Fee will be applied to the guests bill per the following schedule:
11:01 AM-12:00 PM $35.00
12:01 PM- 1:00 PM $57.00

Check-Out after 1:00 PM without approval from the hotel will be billed at the full, advertised nightly rate for the same room type.

We are ADA compliant on ground level. Our property is wheelchair accessible. Contact the hotel for further information. ADA compliant smoke detectors are installed.

SMOKING

We ask that you please refrain from smoking in your room and in all common areas except our designated smoking areas. Designated smoking areas are marked for guest convenience. Please contact management if you need assistance locating designated smoking areas. Smoking in guest rooms may cause lingering odors which will require additional cleaning services. Failure to observe our no-smoking policies will result in an additional cleaning fee of $350.00 being added to the guests bill and charged to the method of payment on file. 
 

CONFIRMATION

Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us at Manager@HonuCoveFL.com or call (954) 281-2815 if you have any questions or require any changes. This email will also include important information that we urge you to read.​

DAMAGE POLICY

Guests at Honu Cove are responsible for and liable for damage to the hotel or hotel property if the guest causes the damage, either intentionally or negligently or for unintentional damage. Damage fees will be charged per the Schedule of Damage Charges and Add-Ons posted in the hotel office and available for review in your welcome guide. Repair or replacement costs associated with guest damage or negligence, which are not outlined in the aforementioned schedule, may be added to a guest's bill at the Manager's discretion. By purchasing a reservation with the hotel, guests accept our policies and voluntarily agree to pay for the cost of repair or replacement of any damage caused by the guest during their stay.

Guests are strongly encouraged to purchase a Damage Waiver, or Damage Insurance from the hotel to prevent fees for accidental damage to the room or hotel property from being added to their bill.


PAYMENT FORMS

Securing your reservation with a credit card means you accept the terms of our Cancellation Policy.
Any balance of your total room cost including taxes is due on check in at the hotel. The hotel accepts cash (US Dollars only) when a valid credit card is provided and authorized by the hotel to secure the reservation against damage to hotel property, and credit card (Visa, Master Card, Discover,American Express, Diner's Club, and others). The hotel does not accept personal checks.


OCCUPANCY

Maximum number of guests are advertised for each room type. For rooms that are occupied by more than the maximum number of people, there will be a fee of $18.00 per extra person per night. Occupancy is defined as the number of persons occupying a guest-room at any time after 9:00 PM. Occupancy will be determined by visual observation in person, via security cameras, and/or by occupancy sensors inside guest-rooms, or any combination of the aforementioned. The General Manager has sole discretion in assigning additional occupancy fees to a reservation, and application of fees will be final unless a guest disputes the fee with demonstrative evidence that the fee is inconsistent with the terms and conditions of making a reservation at Honu Cove. The limit of number of guests per room is a matter of safety, and we take our guest’s safety quite seriously. Failure to observe and adhere to our occupancy policies may result in termination of your reservation without refund at the discretion of the management.

 

PETS

Pets are not allowed at Honu Cove Hotel, even temporarily or visiting. Brining a pet into a hotel guest room will void a guest's reservation immediately and without refund. If an animal is allowed to enter a guest room, a $175.00 cleaning fee will be assessed against the reservation. It is the responsibility of the named guest for the reservation to cause compliance with the hotel pet policy. Acceptance of the Honu Cove Pet Policy is a condition of all reservations at Honu Cove. Agreement to a charge up to $175.00 assessed against any payment method on file for the reservation is a condition of all reservations at Honu Cove. By choosing to stay at Honu Cove, you must consent to this policy and the associated charges for violation of the policy.

ADA EXCEPTION

Service Animals, as defined by the Americans With Disabilities Act, and/or Fla. Stat. § 413.08 (2022), are welcomed at Honu Cove as required by Federal and State Law. Please note that Honu Cove does not charge a deposit or Pet Fee for Service Animals as referenced above. For the safety of our guests and staff, Honu Cove requires that anyone bringing a service animal to Honu Cove declare the presence of the animal to staff or management either before arrival, or at arrival. Honu Cove additionally requires that the owner of the animal maintain control of the animal at all times. Animals are not permitted in Honu Cove guest rooms unattended for any length of time. Housekeeping services will not be provided in the event an animal is present in the room when housekeeping is offered. Honu Cove staff will be happy to coordinate housekeeping with you to allow you to remove the animal from the room, to any reasonable extent possible. Failure to observe the hotels policies will result in termination of reservation without refund. In any circumstance where Honu Cove Pet Policy conflicts with Federal and/or State Law, then Federal and/or State law shall prevail.

 

Cancellation Policy

Cancellations or modifications of reservations without restrictions are free of charge up to 24 hours before Check-In begins on the date of arrival. Should a guest cancel or modify within 24 hours before arrival, 100% of the initial reservation cost of the first night of reservation, plus taxes (if applicable) will be due. Non refundable reservations cannot be modified or cancelled for a refund. The total costs for all room nights, including taxes (if applicable) will be charged directly after your non-refundable reservation is made. Please note that the credit card which is used to make the reservation needs to be shown upon check-in. The name of the booker needs to be the same as the name on the credit card. If this is not possible please contact the hotel in advance for a third party authorization form. We do not issue refunds for flight cancellations as an exception to our cancellation policy, and we encourage guests to purchase Travel Insurance to protect against loss associated with flight cancellations.


Any changes to your reservation are subject to availability. Shortening your stay will be treated as a cancellation for the days removed from your stay, and will be subject to our cancellation policy. Refunds are not issued for early checkouts.

 

Management, in its sole discretion, may choose to cancel a reservation at any time for any of the following reasons:

-Guest participation in criminal conduct.

-Guests engaging in violent, vulgar, or disorderly conduct.

-Guests engaging in disrupting the experience of other guests.

-Guests damaging property.

-Any guest behavior that management deems contrary to the safety and enjoyment we want our customers to experience.

Any cancellation of reservation for the above reasons will be immediate and without refund.


LIABILITY
The hotel and its employees and contractors shall not be liable for any damages caused as a result of, or in connection with:
1. Any delays or cancellations due to tropical storm or hurricane.

2. In the event of a traveler becoming ill during a vacation, or having to cut their vacation short due to illness. All hospital and medical expenses are the traveler's responsibility.

3. Monetary crises 

4. Social unrest 

5. Political or labor problems

6. Economic changes 

7. Electrical, Internet, or other utility outages 

8. Mechanical maintenance or construction difficulties 

9. Inability to provide accommodations as a result of unplanned damage to hotel property

10. Inability to provide accommodations as a result of a government order, law, or regulatory measure imposed by any governmental or quasi-governmental entity with competent jurisdiction over the hotel.

11. Inability to provide accommodations as a result of guest rooms becoming uninhabitable, as a result of or due to the potential risk of danger to human health by exposure to virus, bacteria, fungi, or vermin, as determined by the sole discretion of hotel management. 

12. Any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever resulting from events beyond our or a supplier's reasonable control, including but not limited to acts of Nature (hurricanes, mudslides, earthquakes), flight cancellations or changes, strikes, labor disputes, lockouts, threats or acts of terrorism, acts of war or declared war, hurricanes or weather conditions, diseases or epidemics/pandemics, novel or unexpected conditions, and local laws, or absence of travel documents, visas, passports, health certificates where required.

13. Unexpected or unplanned costs incurred on behalf of a customer of the hotel as a result of the hotel's need to cancel a reservation at any time due to any of the aforementioned disclaimers.

The Hotel is not responsible for advisement of travel and entry requirements.​ 

 

RETAIL
Any retail purchases are collected from the payment method on file at time of purchase, or upon check-out. Guests must inform management of changes in payment method.​ Guest's who do not satisfy the entire balance on the reservation account prior to check-out will be considered in default.

bottom of page