HONU COVE HOTEL – POLICIES & TERMS OF SERVICE

1. General Booking & Age Requirements

• Age Restrictions: Honu Cove is an exclusive property accommodating guests ages 16 and older. The primary registered guest must be at least 26 years of age and present valid photo identification at check-in. Guests under 26 must remain under the direct supervision of the primary registered guest at all times. All guests and visitors to Honu Cove Hotel must register with the office, and present a valid, government issued photo identification.

• Third-Party Booking: Making a reservation on behalf of another individual is strictly prohibited. All reservations at Honu Cove Hotel must be paid for by the Primary Guest who is staying at the property for their reservation.

2. Check-In & Check-Out

• Check-In: Begins at 3:00 PM. Late arrivals past 12:00 AM (midnight) must be pre-arranged with management.

• Check-Out: 11:00 AM.

• Late Check-Out Fees: Unapproved late check-outs beyond 11:00 AM will incur the following fees:

  • 11:01 AM – 12:00 PM: $60.00 + tax

  • 12:01 PM – 1:00 PM: $80.00 + tax

  • After 1:00 PM: Full advertised nightly rate for the room type.

• Pre-planned early check-in and late check-out options may be purchased prior to arrival for a discounted charge, subject to availability.

3. Cancellations, Modifications & Re-Bookings

• Standard Cancellation: Direct reservations may be cancelled or modified without penalty up to 24 hours prior to 3:00 PM check-in on the arrival date. Cancellations within 24 hours forfeit 100% of the initial reservation cost plus taxes.

• Non-Refundable Rates: Non-refundable bookings cannot be refunded once purchased. However, Honu Cove Hotel, in its sole discretion, may provide a voucher for future use in the amount of the purchased reservation. Flight cancellations do not qualify for refunds; travel insurance is strongly recommended.

• Early Departure: Shortening a stay or checking out early is treated as a cancellation for unused dates; no refunds will be issued.

• Re-Booking Fees: Re-booking a cancelled reservation covering original dates incurs a $195.00 fee for the first night, plus $20.00 per additional night. Subsequent cancellations for identical dates incur an additional 10% fee.

• OTA Bookings: Reservations made via Online Travel Agencies are subject to the policies of the booking platform.

4. Payments, Incidental Holds & Billing Disputes

• Accepted Payments: Visa, MasterCard, Discover, are accepted for payment. American Express cards are not accepted. Cash is not accepted. Personal checks are not accepted.

• Settlement: All room costs and taxes are due at time of booking. Incidentals or retail purchases are charged to the card on file. Accounts unsettled upon checkout are considered in default.

• Incidental Hold / Security Deposit: A credit card pre-authorization hold of $200.00 per reservation will be placed on the guest's card upon check-in to cover potential incidentals or damages. This hold is released post-checkout following a room inspection, subject to bank processing times.

• Chargeback & Billing Dispute Waiver: By signing the check-in registration card, guests agree to notify management of any billing concerns and attempt to resolve disputes directly with hotel management prior to initiating a credit card chargeback.

5. Guest Conduct, Room Occupancy & Room Use Rules

• Maximum Occupancy: Occupancy is strictly enforced for guest safety (defined as the number of persons occupying a room at one time). Single-bed rooms permit a maximum of 2 occupants; double-bed rooms permit a maximum of 4 occupants. Exceeding advertised occupancy is grounds for immediate eviction without refund.

• Quiet Hours & Visitors: Quiet hours are observed from 9:00 PM to 7:00 AM. Non-registered visitors are strictly prohibited on property between 8:00 PM and 7:00 AM.

• Events & Commercial Use: Guest rooms may not be used to host events or for any commercial purpose outside of transient accommodation. Outdoor events are permitted strictly with express prior written permission from Management.

• Cooking Rules: Guest rooms may only use hotel-provided small appliances (microwave, toaster, water boiler, coffee pot) and the outdoor grill provided on property. Unapproved appliances—including hot plates, air fryers, crockpots, and electric skillets—are strictly prohibited. Cooking that generates strong, lingering aromas is prohibited.

• Enforcement: Failure to adhere to room use, occupancy, or cooking policies will result in immediate termination of the reservation without refund, plus applicable damage or cleaning charges added to the guest’s account.

6. Parking Policy

• Complimentary Parking: Each reserved room includes one (1) complimentary parking space.

• Parking Passes: A parking pass will be placed in your room upon arrival and must be clearly displayed in your vehicle's dashboard while parked on the property. Vehicles parked without a valid pass displayed will be towed immediately at the vehicle owner's expense.

• Space Constraints: Additional parking spaces are not available on property; public parking is available nearby.

• Oversized Vehicles & Trailers: Trailers, RVs, and oversized vehicles that occupy or block more than one parking space, or make access to neighboring parking spaces difficult, are strictly prohibited and will be towed at the owner's expense.

7. Pool & Outdoor Amenities ("Use at Own Risk")

• Outdoor areas and pool facilities are unmonitored; there is no lifeguard on duty. Guests use all amenities at their own risk and expressly waive property liability for personal injury, slips, or accidents. Pool and outdoor amenities are reserved strictly for registered guests.

• The pool at Honu Cove is provided for guest enjoyment as an ancillary amenity to the accommodations reserved. From time to time, pool maintenance, cleaning, and/or mechanical failure, may occur. Honu Cove does not guarantee the pool will be available for use at any time. Pool closure for any reason and for any amount of time will not be grounds for refund of reservations charges.

8. Smoking, Incendiaries & Property Damage

• Smoke-Free & Flame-Free: Honu Cove is 100% smoke-free and flame-free. Smoking, vaping, burning incense, or lighting candles anywhere on property will incur a $200.00 cleaning fee, charged to the payment method on file, and immediate reservation cancellation without refund.

• Damage Responsibility: Registered guests are liable for any intentional, negligent, or accidental damage to hotel property. Repair or replacement costs will be charged according to actual cost.

9. Pet Policy & ADA Service Animals

• Pets: Pets are strictly prohibited anywhere on property.

• Service Animals: Fully trained Service Animals (as defined by the ADA and Fla. Stat. § 413.08) are welcome without fee or deposit. Emotional Support Animals (ESAs) are not recognized as service animals under Florida law and are not permitted. Service animals must be declared upon arrival, remain under handler control at all times, and cannot be left unattended in guest rooms.

10. Right of Entry & Room Inspection

• Hotel management and authorized staff reserve the right to enter guest rooms at reasonable hours for housekeeping, routine maintenance, or safety inspections. In the event of an emergency, suspicion of policy violations, or urgent safety concerns, staff reserve the right of immediate entry at any time.

11. Limitation of Liability & Personal Belongings

• Florida Innkeeper Liability Limit (Valuables): Pursuant to Fla. Stat. § 509.111, hotel liability for lost, stolen, or damaged money, securities, jewelry, or valuables left in guest rooms is strictly limited by statute unless explicitly deposited with management for safekeeping in the hotel’s main safe. Honu Cove is not liable for unsecured personal property left in guest rooms, vehicles, or common areas.

• Right to Cancel & Force Majeure: Management reserves the right to terminate any reservation immediately without refund for illegal activity, violent/disorderly conduct, property damage, or safety violations. Honu Cove, its owners, and staff are not liable for any losses, delays, loss of enjoyment, or disruptions resulting from:

  1. Airline cancellations, vehicle rental delays, or local transit disruptions.

  2. Medical emergencies or illnesses occurring during travel (all medical costs remain guest responsibility).

  3. Utility outages (electricity, internet, water), mechanical maintenance, or active construction.

  4. Acts of God, extreme weather, hurricanes, tropical storms, government orders, or public health directives.

  5. Inability to provide accommodations due to unexpected property damage, health risks, or force majeure events.